186k News

Bank Holiday Opening Times

2011-04-21T16:48:00.000+01:00

Dear Customer,

The office opening times over the Easter period are as follows:

April 22-25 CLOSED

April 26-28 OPEN

April 29-May 2 CLOSED

May 3 Business as usual

Out of hours support is available over this period.

Discontinued use of ClamAV

2010-04-16T15:25:00.000+01:00

Dear customer,

Due to recent changes in the ClamAV structure we have decided that this is no longer a solution that is suitable for our mail servers and are currently in the process of investigating the best suitable replacement.

We will be removing ClamAV from the servers forthwith and request all customers ensure that their current virus scanner definitions are up to date (this is normally done automatically).

Please remember not to open any attachments that come from unknown addresses or are attachments that you are not expecting.
Never follow any unexpected links within an email that is unknown and finally never input any secure details into a website link that you have received via email.

Once we have sourced and tested a suitable replacement for ClamAV, we will inform you prior to the implementation.

Kind regards,

186k Support Team.

Exchanges to be fibre enabled in 2010

2010-03-12T12:41:00.000Z

Below is a list of exchanges to be enabled for fibre in 2010.

We will add any additions to this list.

ALBERT DOCK
ALTRINCHAM
ANDOVER
ARMLEY
ASHTON-UNDER-LYNE
AYLESBURY
BANGOR
BARKING
BARNET
BARRY
BASINGSTOKE
BEAUCHIEF
BELFAST BALMORAL
BERKHAMSTED
BICESTER
BILLERICAY
BLUNSDON
BOTHWELL
BRAINTREE
BRAMHALL
BRENTWOOD
BRIGHTON HOVE
BRISTOL NORTH
BRISTOL WEST
BURY
CAERPHILLY
CALDER VALLEY
CANONBURY
CARDIFF
CASTLEFORD
CAVERSHAM
CHANDLERS FORD
CHEETHAM
CHELMSFORD
CHESTER-LE-STREET
CHINGFORD
CHIPPENHAM
CHORLTON
COALVILLE
CONGLETON
CORSTORPHINE
CRAIGLOCKHART
CROWTHORNE
DALGETY BAY
DARTFORD
DEAN
DENTON
DIDCOT
DIDSBURY
DOWNEND
DUNFERMLINE
DURHAM
EARLEY
EARLSDON
EAST HERRINGTON
EASTLEIGH
EDMONTON
ELSTREE
ELTHAM
ENFIELD
FAILSWORTH
FAIR OAK
FALLINGS PARK
GLASGOW BRIDGETON
GLASGOW GIFFNOCK
GLASGOW HALFWAY
GLASGOW NEWTON MEARN
GLASGOW WESTERN
GLOSSOP
GREAT BARR
GREENFORD
GREENWICH
GUISELEY
HAINAULT
HALIFAX
HARPENDEN
HEADINGLEY
HEATON MOOR
HEDNESFORD
HEMEL HEMPSTEAD
HENLEY ON THAMES
HETTON-LE-HOLE
HINCKLEY
HODDESDON
HORNCHURCH
HYDE
INGREBOURNE
KENILWORTH
LANGLEY
LEA VALLEY
LEAGRAVE
LEAMORE
LISBURN
LIVINGSTON STATION
LLANEDEYRN
LLANISHEN
LOCKSHEATH
LOFTHOUSE GATE
LOUGHTON
LOW MOOR
LUTON
MAIDENHEAD
MANCHESTER EAST
MERTON PARK
MILE END
MITCHAM
MOSS SIDE
NEW SOUTHGATE
NEWPORT PAGNELL
NORTHERN
NUNEATON
OLDHAM
ORTONS
PARSONS GREEN
PENARTH
PENICUIK
PONDERS END
PONTEFRACT
PORTISHEAD
PORTSMOUTH CENTRAL
PRESTWICH
PUDSEY
PUTNEY
RANMOOR
READING SOUTH
RUSHOLME
SHIPLEY
SIDCUP
SITTINGBOURNE
SKYPORT
SLADE GREEN
SOLIHULL
ST. ALBANS
STALYBRIDGE
STAMFORD HILL
STANFORD-LE-HOPE
STONEYGATE
SUTTON CHEAM
SWINTON
TAFFSWELL
TAMWORTH
TETTENHALL
THAMESMEAD
TOOTHILL
TOTTENHAM
URMSTON
WALKDEN
WALSALL
WALTHAM CROSS
WANSTEAD
WARWICK
WATFORD
WEDNESBURY
WILLASTON
WILMSLOW
WIMBLEDON
WOKINGHAM
WOODFORD
WOOLWICH
WORLE

186k Fibre to the Cabinet

2010-03-12T12:13:00.000Z

Dear Customer,

We are pleased to announce that we have now rolled out our Fibre to the Cabinet (FTTC) products offering a potential 40Mbps download speed!

We worked closely with BT Wholesale during the FTTC trials so already have experience of dealing with this service.

Our CTO, Dave Richards said: “This has been a very exciting time for the company and its partners. Being at the forefront of technological development is key to our unique offering and we have a number of customers already involved in testing the new FTTC services, getting very positive feedback from them.

The Dolphin Management Portal, which is used daily by our partners to provision, manage and support their customers, minimizes the need for retraining or procedure changes because new products such as FTTC use the same tools / services; We are seeking existing and new partners to come on board with our FTTC offering, which is very attractive at the time when speed and quality of service is paramount.”

At present around 10% of the country can receive an FTTC service, with a planned 40% being able to receive the service by 2012.

There are two different flavours of this product, one has an upload speed of up to 2Mb, and the other has an upload speed of up to 10Mb.

If you would like any further information please do not hesitate to us as we are happy to answer any questions you may have.

New BT Charges - 'Abortive Visits'

2009-12-24T16:30:00.000Z

Dear Customer,
186k would like to notify all resellers of the engineer call out ‘Abortive Visit’ charge which is due to be implemented with immediate effect. This charge will apply for any engineer appointments which are booked but are not carried out due to the engineer being unable to gain access to the site / customer equipment.

A charge of £85.00 + VAT will be applied to your account in these circumstances.

We would also like to remind you that if you wish to cancel an engineer appointment which is booked for the following day, you must do so before 4pm otherwise the £150.00 + VAT engineer call out charge will stand.

If you have any questions regarding any of the above please contact your account manager who will be able to assist you further.

Holiday opening times

2009-12-23T15:50:00.000Z

Dear Customers,

We would like to take this opportunity to wish you all the best this Christmas, and a prosperous New Year.

Support Center Opening Hours

Our technical support hours over the holiday period are as follows:

24 Dec - 9.00am to 4.30pm
25 Dec - Closed
26 Dec - Closed
27 Dec - Closed
28 Dec - Closed
29 Dec - 9.00am to 6.00pm
30 Dec - 9.00am to 6.00pm
31 Dec - 9.00am to 4.30pm
1 Jan - Closed
2 Jan - Closed
3 Jan - Closed
4 Jan - Normal Hours Resumed - (9am - 6pm)

However the out of hours team will be available whilst the offices are closed.

186k.

Improvements to SMTP services

2009-12-01T09:07:00.000Z

As part of the ongoing maintenance of our mailcore we will be reviewing our IP address access list. We will be removing all IP addresses that do not form part of the 186k network. We do not expect this to have an impact on any existing customers however if you believe you will experience any problems please contact your account manager.

Follow us on Twitter

2009-11-09T17:17:00.000Z

2009-11-09T10:44:00.002Z

186k Walled Garden roll out

2009-11-09T10:37:00.003Z

186k will soon be rolling out our automated process for users to purchase additional bandwidth, freeing up internal admin and delivering peace of mind that your users can upgrade their capacity in real time online without the need to contact you. Another first from 186k.

186k Free Migrations

2009-11-09T10:36:00.002Z

Now available and for a limited time only and subject to status. Why not join the fastest growing network in the UK today for free. Call 0870 1222 186

Classy move from Classic products

2009-11-09T10:35:00.001Z

Free upgrades will be delivered to all live classic products within the coming months. We have taken this initiative to give this service for free so that we fall in line with BT’ objectives to move over to the 21Century Network.

Need a holiday? End User support from 186k

2009-11-09T10:33:00.002Z

With our own end user support program we can now offer your business a cost effective alternative. We allocate your end users with a number which will be answered as your business. Giving your business a break from the norm or assistance at times of need.

Quality first with 186k QoS - All new profiles online

2009-11-09T10:29:00.001Z

As of the 9th November all users will be able to take advantage of our standard set of QoS profiles within the Dolphin portal. Delivering priority profiles that will assist 186k resellers. Bespoke profiles based on your own business requirements are available on request.

Online Backup Offer Continued. More good news

2009-11-09T10:28:00.000Z

186k online backup is a total white label solution, available in your Dolphin portal. We are running a special offer giving you further discounts for the service if purchased during this month.

• SPECIAL OFFER Setup Fee = £4.50
• SPECIAL OFFER 1GB Backup = £2.50 Per Month
• SPECIAL OFFER Additional 1GB = £2.50 Per Month
• SPECIAL OFFER Additional 2GB = £5.00 Per Month
• SPECIAL OFFER Additional 5GB = £7.50 Per Month

If you would like to add this product to your online Dolphin shop please contact your Account Manager on 0870 1222 186

Network update

2009-11-09T10:27:00.000Z

Lines on 21CN continue to increase with users now starting to reap the rewards of change. The success of this has been fueled by our ever strengthening relationship with BT. Working more closely day to day with BT ensures we are well on our way to becoming the most advanced ISP in the country.

Dolphin Changes. Making life that little bit easier

2009-11-09T10:23:00.001Z

In November you will be able to view special tips or reminders of special offers from your Dolphin home page.

Important Price Changes

2009-10-05T10:22:00.002+01:00

Recently BT wholesale have announced new pricing for provisioning of circuits to all providers. From 1st November 2009 pricing will change as follows:
• Connection charge £44.00
• Early termination charge prior to 2 days before live date £16.17
• Early termination charge within 2 days £66.00.
• Cease Charge £22.00
Please be aware this email is giving you 30 day notice of change of Terms and Conditions. For further information on all changes please speak to your Account Manager

Our Online Backup range is now live and available in Dolphin!

2009-10-01T09:38:00.000+01:00

Company information and data is imperative to the success of your business, without it the business could not survive. Online Backup is the latest advance in securing your valuable data. Using our 256 bit encrypted software you can be sure that your data is totally secure, while backup scheduling can be done at any time during the day or night to give you total peace of mind that your data will be fully resilient.
The backup software is a total white label solution, now added to your Dolphin portal and available to purchase today.
We are running a special offer from 1st October giving you further discounts for the service if purchased during that month.

The pricing for this product is as follows:

• SPECIAL OFFER DURING OCTOBER - Setup Fee = £4.50
• SPECIAL OFFER DURING OCTOBER - 1GB Backup = £2.50 Per Month
• SPECIAL OFFER DURING OCTOBER - Additional 1GB = £2.50 Per Month
• SPECIAL OFFER DURING OCTOBER - Additional 2GB = £5.00 Per Month
• SPECIAL OFFER DURING OCTOBER - Additional 5GB = £7.50 Per Month

If you would like to add this product to your online Dolphin shop please contact your Account Manager on 0870 1222 186

New 186k Website Launch!

2009-10-01T00:01:00.000+01:00

The new 186k website is launched on 1st October 2009 and includes the latest information on products and services offered by the company. Visit www.186k.co.uk for full details.

186k News Site Launched!

2009-09-24T10:40:00.000+01:00

Welcome to the 186k news site. This blog is designed to assist our customers with the latest information on 186k, whats going on with the network, development and support. Updates will follow shortly!