New BT Charges - 'Abortive Visits'

Dear Customer,
186k would like to notify all resellers of the engineer call out ‘Abortive Visit’ charge which is due to be implemented with immediate effect. This charge will apply for any engineer appointments which are booked but are not carried out due to the engineer being unable to gain access to the site / customer equipment.


A charge of £85.00 + VAT will be applied to your account in these circumstances.


We would also like to remind you that if you wish to cancel an engineer appointment which is booked for the following day, you must do so before 4pm otherwise the £150.00 + VAT engineer call out charge will stand.

If you have any questions regarding any of the above please contact your account manager who will be able to assist you further.

Holiday opening times

Dear Customers,

We would like to take this opportunity to wish you all the best this Christmas, and a prosperous New Year.

Support Center Opening Hours

Our technical support hours over the holiday period are as follows:

24 Dec - 9.00am to 4.30pm
25 Dec - Closed
26 Dec - Closed
27 Dec - Closed
28 Dec - Closed
29 Dec - 9.00am to 6.00pm
30 Dec - 9.00am to 6.00pm
31 Dec - 9.00am to 4.30pm
1  Jan - Closed
2  Jan - Closed
3  Jan - Closed
4  Jan - Normal Hours Resumed - (9am - 6pm)

However the out of hours team will be available whilst the offices are closed.

186k.

Improvements to SMTP services

As part of the ongoing maintenance of our mailcore we will be reviewing our IP address access list. We will be removing all IP addresses that do not form part of the 186k network. We do not expect this to have an impact on any existing customers however if you believe you will experience any problems please contact your account manager.