Dear Customer,
186k would like to notify all resellers of the engineer call out ‘Abortive Visit’ charge which is due to be implemented with immediate effect. This charge will apply for any engineer appointments which are booked but are not carried out due to the engineer being unable to gain access to the site / customer equipment.
A charge of £85.00 + VAT will be applied to your account in these circumstances.
We would also like to remind you that if you wish to cancel an engineer appointment which is booked for the following day, you must do so before 4pm otherwise the £150.00 + VAT engineer call out charge will stand.
If you have any questions regarding any of the above please contact your account manager who will be able to assist you further.
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