Bank Holiday Opening Times

Dear Customer,




The office opening times over the Easter period are as follows:



April 22-25 CLOSED

April 26-28 OPEN

April 29-May 2 CLOSED

May 3 Business as usual



Out of hours support is available over this period.

Discontinued use of ClamAV

Dear customer,

Due to recent changes in the ClamAV structure we have decided that this is no longer a solution that is suitable for our mail servers and are currently in the process of investigating the best suitable replacement.

We will be removing ClamAV from the servers forthwith and request all customers ensure that their current virus scanner definitions are up to date (this is normally done automatically).

Please remember not to open any attachments that come from unknown addresses or are attachments that you are not expecting.
Never follow any unexpected links within an email that is unknown and finally never input any secure details into a website link that you have received via email.

Once we have sourced and tested a suitable replacement for ClamAV, we will inform you prior to the implementation.

Kind regards,

186k Support Team.

Exchanges to be fibre enabled in 2010

Below is a list of exchanges to be enabled for fibre in 2010.

We will add any additions to this list.



ALBERT DOCK
ALTRINCHAM
ANDOVER
ARMLEY
ASHTON-UNDER-LYNE
AYLESBURY
BANGOR
BARKING
BARNET
BARRY
BASINGSTOKE
BEAUCHIEF
BELFAST BALMORAL 
BERKHAMSTED
BICESTER
BILLERICAY
BLUNSDON
BOTHWELL
BRAINTREE
BRAMHALL
BRENTWOOD
BRIGHTON HOVE
BRISTOL NORTH
BRISTOL WEST
BURY
CAERPHILLY
CALDER VALLEY
CANONBURY
CARDIFF
CASTLEFORD
CAVERSHAM
CHANDLERS FORD
CHEETHAM
CHELMSFORD
CHESTER-LE-STREET
CHINGFORD
CHIPPENHAM
CHORLTON
COALVILLE
CONGLETON
CORSTORPHINE
CRAIGLOCKHART
CROWTHORNE
DALGETY BAY
DARTFORD
DEAN
DENTON
DIDCOT
DIDSBURY
DOWNEND
DUNFERMLINE
DURHAM
EARLEY
EARLSDON
EAST HERRINGTON
EASTLEIGH
EDMONTON
ELSTREE
ELTHAM
ENFIELD
FAILSWORTH
FAIR OAK
FALLINGS PARK
GLASGOW BRIDGETON
GLASGOW GIFFNOCK
GLASGOW HALFWAY
GLASGOW NEWTON MEARN
GLASGOW WESTERN
GLOSSOP
GREAT BARR
GREENFORD
GREENWICH
GUISELEY
HAINAULT
HALIFAX
HARPENDEN
HEADINGLEY
HEATON MOOR
HEDNESFORD
HEMEL HEMPSTEAD
HENLEY ON THAMES
HETTON-LE-HOLE
HINCKLEY
HODDESDON
HORNCHURCH
HYDE
INGREBOURNE
KENILWORTH
LANGLEY
LEA VALLEY
LEAGRAVE
LEAMORE
LISBURN
LIVINGSTON STATION
LLANEDEYRN
LLANISHEN
LOCKSHEATH
LOFTHOUSE GATE
LOUGHTON
LOW MOOR
LUTON 
MAIDENHEAD
MANCHESTER EAST
MERTON PARK
MILE END
MITCHAM
MOSS SIDE
NEW SOUTHGATE
NEWPORT PAGNELL
NORTHERN
NUNEATON
OLDHAM
ORTONS
PARSONS GREEN
PENARTH
PENICUIK
PONDERS END
PONTEFRACT
PORTISHEAD
PORTSMOUTH CENTRAL
PRESTWICH
PUDSEY
PUTNEY
RANMOOR
READING SOUTH
RUSHOLME
SHIPLEY
SIDCUP
SITTINGBOURNE
SKYPORT
SLADE GREEN
SOLIHULL
ST. ALBANS
STALYBRIDGE
STAMFORD HILL
STANFORD-LE-HOPE
STONEYGATE
SUTTON CHEAM
SWINTON
TAFFSWELL
TAMWORTH
TETTENHALL
THAMESMEAD
TOOTHILL
TOTTENHAM
URMSTON
WALKDEN
WALSALL
WALTHAM CROSS
WANSTEAD
WARWICK
WATFORD
WEDNESBURY
WILLASTON
WILMSLOW
WIMBLEDON
WOKINGHAM
WOODFORD
WOOLWICH
WORLE

186k Fibre to the Cabinet

Dear Customer,

We are pleased to announce that we have now rolled out our Fibre to the Cabinet (FTTC) products offering a potential 40Mbps download speed!  

We worked closely with BT Wholesale during the FTTC trials so already have experience of dealing with this service.

Our CTO, Dave Richards said: “This has been a very exciting time for the company and its partners. Being at the forefront of technological development is key to our unique offering and we have a number of customers already involved in testing the new FTTC services, getting very positive feedback from them.

The Dolphin Management Portal, which is used daily by our partners to provision, manage and support their customers, minimizes the need for retraining or procedure changes because new products such as FTTC use the same tools / services; We are seeking existing and new partners to come on board with our FTTC offering, which is very attractive at the time when speed and quality of service is paramount.”

At present around 10% of the country can receive an FTTC service, with a planned 40% being able to receive the service by 2012.

There are two different flavours of this product, one has an upload speed of up to 2Mb, and the other has an upload speed of up to 10Mb.

If you would like any further information please do not hesitate to us as we are happy to answer any questions you may have.

New BT Charges - 'Abortive Visits'

Dear Customer,
186k would like to notify all resellers of the engineer call out ‘Abortive Visit’ charge which is due to be implemented with immediate effect. This charge will apply for any engineer appointments which are booked but are not carried out due to the engineer being unable to gain access to the site / customer equipment.


A charge of £85.00 + VAT will be applied to your account in these circumstances.


We would also like to remind you that if you wish to cancel an engineer appointment which is booked for the following day, you must do so before 4pm otherwise the £150.00 + VAT engineer call out charge will stand.

If you have any questions regarding any of the above please contact your account manager who will be able to assist you further.

Holiday opening times

Dear Customers,

We would like to take this opportunity to wish you all the best this Christmas, and a prosperous New Year.

Support Center Opening Hours

Our technical support hours over the holiday period are as follows:

24 Dec - 9.00am to 4.30pm
25 Dec - Closed
26 Dec - Closed
27 Dec - Closed
28 Dec - Closed
29 Dec - 9.00am to 6.00pm
30 Dec - 9.00am to 6.00pm
31 Dec - 9.00am to 4.30pm
1  Jan - Closed
2  Jan - Closed
3  Jan - Closed
4  Jan - Normal Hours Resumed - (9am - 6pm)

However the out of hours team will be available whilst the offices are closed.

186k.

Improvements to SMTP services

As part of the ongoing maintenance of our mailcore we will be reviewing our IP address access list. We will be removing all IP addresses that do not form part of the 186k network. We do not expect this to have an impact on any existing customers however if you believe you will experience any problems please contact your account manager.